Terms and Conditions

Agent: Jan White

Owner: the legal Owners or other persons for the time being entitled to the Property or its rental income.

Customer: the person reserving the Property for the Period

Property: the Property specified in the Booking Form

Period: the period of time specified in the Booking Form for which the Customer is to occupy the Property for holiday purposes.

Booking Form: such form or document whether in written printed facsimile or electronic form produced by the Agent for the purpose of recording the particulars of the Customer, Property, Period and any other relevant or desired terms relating to the occupation of the Property for holiday purposes. (In these conditions words importing the singular shall include the plural and vice versa. Words importing one gender shall include any other gender. Where the Customer comprises more than one person the liability of all such Customers shall be joint and several.) The Agents are declared and acknowledged to act purely as booking agents for Owners and no liability shall attach to the Agents, their officers or employees for any breach of non performance of any obligation on the part of the Owners. The person who signs the Booking Form on behalf of the Customer warrants that he has full authority and power to sign it and to accept these terms and conditions on behalf of himself and any other persons comprising the Customer. The definition of the Property shall include a reference to any alternative property substituted for it if the context so requires the headings of the clauses and conditions shall not affect their interpretation.

Booking Agents: Jan White arranges bookings of holiday properties as agents for holidaymakers (The Customer). The Agents do not own or manage the property in any way and use of the property is subject to the terms of the Owners of each property. Upon the Agents written confirmation for the Property to the Customer as Agents for the Owners, a legally binding contract shall exist between the Customer and the Property Owners subject to the following Booking Conditions.

Formation of Contract: the Contract is formed on receipt of a deposit of at least £250. Payment by cheque is deemed received on clearance of such cheque. Provisional bookings will not be kept unless the booking form and deposit is received within 5 working days of such provisional bookings.

Payment: If a booking is made, the deposit must accompany the booking form. In all of the cases payment of the outstanding balance due under the booking allowed for the deposit paid must be made not less than 28 days before the starting date of the period. Neither the Owners nor the Agents shall be under any obligation to issue reminders for such balances due. Non payment of such balance in such a manner shall entitle the Owners or Agents to treat the reservation as cancelled by the Customer.

Cancellation and Forfeiture: If the Customer cancels a reservation of the property for the period the deposit paid shall be forfeit in any event. The Agents will attempt to re-let the property for the period but no guarantee can be or is given as to the result. If the property is not re-let for the period the full cost of the holiday specified in the booking form shall be due and payable by the Customer including any balance unpaid by the Customer at the date of cancellation. If the property is re-let for the Period the Customer shall be liable to pay the deposit and the costs and expenses of the Owner and Agent in re-letting; and sum paid by Customer to the Agents in excess of such deposit costs and expenses shall be refundable to the customer without interest.

Cancellation by the Owner/Agent: In the event of the Property not being available for a reserved period for any reason, the Owner/Agent accepts no responsibility for the cancellation of the booking. In this circumstance all deposits and/or balance payments will be returned in full to the Customer. The Owner or Agent is not responsible to offer any alternative accommodation in respect of cancellation.

During the period: the Customer shall not allow the Property to be occupied by more persons (and where appropriate more animals) than is specified for the property on the booking form. The Owners and the Agents shall have the right to enter the Property for holiday purposes and no other.

Customer obligations:

  1. To pay for any losses or damage to the property, however caused (reasonable wear and tear excluded)
  2. To keep the property and all furniture, fittings and effects, in or on the property, in the same state of repair and condition as the commencement of the Period, and to leave the property in the same state of cleanliness and general order in which it was found. The owner will be entitled to make an additional charge to the Customer if extra cleaning is made necessary as a result of the property being left in a dirty condition on the Customer ‘s departure.

Departure/Arrivals: The property shall be vacated by no later than 10.00 a.m on the last day of the period. The Customer shall be liable for any loss, claim, cost or expense arising from any failure on the part of the Customer to vacate the property in accordance with this condition. Arrivals can be no earlier than 1630 unless prior permission has been given by the Agent

Discrepancies: whilst the Agents and Owners take all reasonable steps to ensure the accuracy of the brochures and illustrated materials produced in relation to the property, its facilities and surroundings, no liability for errors or omissions is accepted. Distances and dimensions are approximate. Facilities may alter or be withdrawn. No liability shall attach to the Owners or the Agents for the consequences of the acts or omissions of persons or events outside their influences or control. In the event of any discrepancies between these booking conditions and the contents of the brochure these booking conditions shall prevail.

Complaints: To enable any complaint to be investigated and an action considered, complaints must be taken up with the Agents immediately. The Agent shall refer any complaint they consider valid and justified to the Owner. The responsibility for any necessary remedial action at all times shall remain with the Owners for whom the Agents act only as Agent. If the Customer vacates the property prematurely as a result of any alleged dissatisfaction, or makes any claim upon return home from the property, and has not followed this procedure, then no liability for any subsequent claim will be accepted or correspondence entered into. All complaints made during the period must be confirmed in writing to the Agents within 7 days of the last day of the period. N.B Individual property details and descriptions advertised are supplied by Owners who are wholly and solely responsible for the content therein.

Pets: Pets are considered on request and are accepted subject to the Customer accepting any liability for damage that they may do and on condition that they are not left unattended in the property at any time. Submission of the booking form confirms that no pets will be left at the premises unattended nor be allowed on ANY furniture whatsoever (even with covers applied) nor be allowed in any bedrooms. On departure ALL pets hairs must be removed and any additional cleaning costs incurred by the Owner in order to reinstate the property to the clean condition it was in at the start of the rental period will be charged to the Customer and taken from the damage deposit. Dogs must be under control when outside the property. Any fouling of the site must be cleared immediately. If a pet is taken to the property without prior consent the Agent and Owner are entitled to refuse entry and this will be treated as a cancellation by the Customer.

Holiday and Personal Insurances: We strongly advise you to take out holiday insurance to cover any eventualities that may result in you having to cancel your holiday. We strongly suggest that you take out your own holiday insurance to cover any losses, accidents, damage, injury, expense or inconvenience whether to person or property which may arise out of or in connection with the period.

Jurisdiction: These terms and conditions shall be read and construed in accordance with the law of England and Wales and the parties hereby submit to such jurisdiction.